Last updated: January, 2025
Who We Are
This website is operated by Knee London.
Our website address is: https://kneelondon.co.uk
We are committed to protecting your privacy and ensuring that your personal data is handled safely, responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR).
What Personal Data We Collect and Why
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string. This information helps us detect and prevent spam.
An anonymised string (also known as a hash) created from your email address may be provided to the Gravatar service to check whether you use it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture may be visible publicly alongside your comment.
Media
If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images displayed on the site.
Contact Forms
When you submit an enquiry through our contact forms, we collect the personal information you provide (such as your name, email address, telephone number and message). This information is used solely to respond to your enquiry, provide medical information, or arrange consultations where requested.
We do not use contact form submissions for marketing purposes unless you have explicitly consented.
Cookies
If you leave a comment on our site, you may choose to save your name, email address and website in cookies. These cookies are for your convenience so you do not have to re-enter your details when leaving another comment. These cookies will last for one year.
If you visit our login page, a temporary cookie will be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, several cookies are set to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. Logging out removes the login cookies.
If you edit or publish an article, an additional cookie will be stored in your browser. This cookie contains no personal data and simply indicates the post ID of the article you edited. It expires after one day.
Embedded Content from Other Websites
Articles on this site may include embedded content (such as videos, images or articles). Embedded content from other websites behaves in the same way as if you had visited the other website directly.
These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content, particularly if you have an account with that website and are logged in.
Analytics
We may use website analytics tools to understand how visitors use our website. These tools collect anonymised information such as pages visited, time spent on the site and device type. This data helps us improve the website experience and performance.
Who We Share Your Data With
We do not sell or rent your personal data to third parties. Visitor comments may be checked through automated spam detection services. Where necessary, data may be shared with trusted service providers who support website hosting, security or analytics, all of whom are required to comply with data protection regulations.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely to help us recognise and approve follow-up comments automatically.
For users who register on our website (if applicable), personal information provided in user profiles is stored securely. Users may view, edit or delete their personal information at any time (excluding usernames). Website administrators can also access and edit this information.
Contact form submissions are retained only for as long as necessary to deal with your enquiry or comply with legal obligations.
Your Rights Over Your Data
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to processing of your data
- Request a copy of your data in a portable format
These rights do not apply to data we are legally required to retain for administrative, legal or security purposes.
To exercise any of these rights, please contact us using the details below.
Where We Send Your Data
Visitor comments may be processed through automated spam detection services. All reasonable steps are taken to ensure data is handled securely.
How We Protect Your Data
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. Access to personal data is restricted to authorised personnel only.
Data Breach Procedures
In the unlikely event of a data breach, we have procedures in place to investigate, mitigate and report the breach where required by law.
Automated Decision-Making and Profiling
We do not use automated decision-making or profiling that produces legal or significant effects on users.
Industry Regulatory Disclosure Requirements
As a medical-related website, we take patient confidentiality and data protection seriously and comply with applicable healthcare and data protection regulations.
Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us via the details provided on this website.